---
agentTools:
  projectIndex: https://docs.defastra.com/llms.txt
---

# Response time & timeout settings

[block:api-header]
{
  "title": "Response time explanation"
}
[/block]

Our data enrichment process relies on **hundreds of diverse external data sources** to provide you with accurate information about any email or phone.

As a result, our overall request response time varies depending on how fast 3rd party servers respond to ours.

[block:callout]
{
  "type": "warning",
  "title": "Important",
  "body": "When data cannot be retrieved from a 3rd party, we cut the process of data retrieving, and the specific service will end up in the **```error``` state** when the request is run via API, and its icon will show in **red** when performing manual checks.\n\nRefer to our **[Individual service timeout section](https://docs.defastra.com/docs/data-enrichment-introduction#individual-service-timeout)** for more information."
}
[/block]

To give you **total control over the response time** of our ***Deep Checks*** tools, our endpoints are wrapped with security measures & settings to control overall response time, in order to get faster or more detailed results.

[block:api-header]
{
  "title": "Timeout settings"
}
[/block]

We have **3 timeout modes**, which provide different levels of accuracy and maximum response time.

[block:callout]
{
  "type": "info",
  "title": "Note",
  "body": "The ```normal``` timeout settings offer the best results between reasonable response time and a low average of individual service lookup failure."
}
[/block]

Here are the details of the various timeout settings:

[block:parameters]
{
  "data": {
    "0-0": "minimal",
    "h-0": "timeout",
    "h-1": "Description",
    "h-2": "Response time",
    "h-3": "Service failure rate",
    "1-0": "normal",
    "2-0": "extensive",
    "0-2": "2700 ms (2.7 seconds)",
    "1-2": "3600 ms (3.6 seconds)",
    "2-2": "5000 ms (5 seconds)",
    "0-3": "15%",
    "1-3": "5%",
    "2-3": "2%",
    "0-1": "For time-sensitive cases. Fastest response time, but an average of 15% of online profiles checks will fail.",
    "1-1": "Good compromise between response time and error ratio (5% of online profiles will fail).\n\n**This is the default mode of operation.**",
    "2-1": "This is the most accurate setting.\n\nIf your use case allows for additional time in exchange for detail, we recommend this timeout setting."
  },
  "cols": 4,
  "rows": 3
}
[/block]

[block:callout]
{
  "type": "danger",
  "title": "Minimal timeout warning",
  "body": "If you are particularly interested in gathering the pictures behind a phone number or email address, this mode of operation is discouraged, as collecting pictures is slower. We recommend using at least the ```normal``` setting."
}
[/block]

[block:callout]
{
  "type": "success",
  "body": "We want to state that reducing response time and lowering individual services failure rate is one of our top priorities. We are working daily on optimizing the system, cutting response time by any milliseconds we can.",
  "title": "Final note"
}
[/block]